1. Company information
CrateFlo is a trading name operated by [FULL LEGAL ENTITY NAME], a company registered in [JURISDICTION] under registration number [COMPANY NUMBER], with registered office at [REGISTERED ADDRESS] and tax/VAT number [VAT NUMBER] (“CrateFlo”, “we”, “us” or “our”).
Contact: hello@crateflo.com.
2. Scope and acceptance
These Terms govern access to the CrateFlo website, dashboard, APIs, integrations, warehousing, inventory management, order fulfilment, shipping, returns and related services.
By opening an account, connecting a store, sending inventory to us, submitting an order or otherwise using the Services, you confirm that you have read and accepted these Terms. If you act for a business, you confirm that you have authority to bind that business.
Unless we expressly agree otherwise in writing, the Services are provided to businesses, record labels, artists, retailers and other commercial users. Any mandatory rights that apply to consumers are not excluded by these Terms.
3. Accounts and authorised users
You must provide accurate, current and complete information. You are responsible for maintaining the confidentiality of login credentials and for activity carried out through your account.
You must notify us promptly if you suspect unauthorised access. We may require identity, company, tax, payment or ownership verification before activating or continuing Services.
4. Services
CrateFlo may provide storage, inventory intake, product identification, order import, picking, packing, shipping-label generation, carrier handover, tracking updates, returns handling, reporting and connected-store services.
Service descriptions, supported countries, carriers, integrations, fulfilment times and features may change. We will not materially reduce a paid Service during an agreed term without reasonable notice, except where required for security, legal compliance or third-party platform changes.
5. Store and API integrations
You may authorise CrateFlo to access supported platforms such as Bandcamp, Discogs, Shopify, Acid Nation or other connected services. You authorise us to retrieve and process order, product, inventory, customer, address and shipment data as necessary to provide the Services.
You remain responsible for your relationship with each third-party platform, including its fees, policies, account status and technical availability. We do not control third-party APIs and are not responsible for outages, restrictions, data errors or changes made by those platforms.
You must ensure that product identifiers, SKUs and store mappings are accurate. We may pause an integration or order where data is incomplete, duplicated, inconsistent or reasonably suspected to be fraudulent.
6. Inventory, intake and storage
You confirm that you own, control or are authorised to store and distribute all inventory sent to CrateFlo.
Incoming inventory must be properly packaged, labelled and accompanied by accurate product and quantity information. We may count, inspect, photograph, re-label or quarantine inventory where reasonably required.
Inventory discrepancies must be reported within [14] days after an intake report is issued. Inventory may be subject to storage fees, minimum monthly charges, long-term storage fees and disposal or return charges as published or agreed.
Normal handling tolerances and minor cosmetic packaging wear may occur. Title to inventory remains with you, but we may retain inventory where legally permitted until undisputed overdue charges are paid.
7. Orders and fulfilment
An imported order is not accepted for fulfilment until it passes validation and sufficient inventory and wallet funds or approved credit are available.
You are responsible for customer information, product selection, taxes, sale terms, fraud screening and the legality of each order. We may place orders on hold where addresses are invalid, inventory is unavailable, payment is insufficient, sanctions concerns arise or instructions are unclear.
Published fulfilment targets are estimates rather than guarantees unless a separate service-level agreement expressly states otherwise.
8. Fees, wallet and payment
You must pay fulfilment, additional-item, packaging, postage, storage, returns, customs, insurance, special-project and other agreed fees.
External-channel orders may require a prepaid wallet. Charges may be deducted when an order is processed, packed, shipped, returned or otherwise handled. Acid Nation marketplace fulfilment charges may be deducted from amounts payable to you.
You authorise us and our payment providers to charge your chosen payment method or deduct account balances. You must maintain sufficient funds. We may suspend fulfilment where funds are insufficient or invoices are overdue.
Fees exclude VAT and other taxes unless expressly stated. Carrier adjustments, dimensional-weight differences, remote-area charges, customs charges and address-correction fees may be passed through after dispatch.
9. Shipping, carriers and customs
Carrier delivery times are estimates. Once a parcel is handed to a carrier, delivery is subject to the carrier’s network and terms.
You are responsible for accurate customs descriptions, commodity codes, origin information, declared values, tax registrations and importer-of-record arrangements unless we expressly agree to provide those services.
International customers may incur duties, taxes, brokerage or import charges. Unless agreed otherwise, these amounts are not included in CrateFlo fees.
10. Returns, losses and claims
Returns will be handled according to your configured instructions and our published fees. Returned products may be restocked, quarantined, photographed, disposed of or returned to you.
Carrier loss or damage claims must be submitted within the carrier’s deadline and include all requested evidence. We may assist with a claim but do not guarantee that a carrier will approve or pay it.
You are responsible for refunds, replacements and communications with your customers unless otherwise agreed.
11. Prohibited and restricted goods
You must not send or request fulfilment of unlawful, counterfeit, stolen, infringing, hazardous, perishable, controlled, sanctioned or carrier-prohibited goods. Restricted goods require our prior written approval and all necessary licences and documentation.
We may reject, quarantine, return or dispose of prohibited goods where legally permitted, at your cost, and may report suspected unlawful activity to competent authorities.
12. Intellectual property and brand materials
You retain ownership of your products, trademarks and content. You grant CrateFlo a limited right to use product data, branding, images and instructions solely to provide, support and promote the Services.
CrateFlo owns its website, software, APIs, workflows, documentation, branding and related intellectual property. No rights are transferred except the limited right to use the Services under these Terms.
13. Warranties and limitation of liability
We will provide the Services with reasonable care and skill. Except where prohibited by law, the Services are otherwise provided without implied warranties of uninterrupted availability, merchantability or fitness for a particular purpose.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, punitive or consequential losses, including lost profits, sales, goodwill, customers or data.
Subject to liability that cannot lawfully be limited, CrateFlo’s aggregate liability arising from the Services will not exceed the fees paid or payable by you to CrateFlo during the [three/six/twelve] months immediately preceding the event giving rise to the claim.
Nothing limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
14. Your responsibility to us
You will indemnify CrateFlo against third-party claims, fines, costs and losses arising from your products, sales, customer promises, infringement, unlawful goods, inaccurate customs information, taxes, product recalls or breach of these Terms, except to the extent caused by our own breach or negligence.
15. Suspension and termination
Either party may terminate an open-ended account by written notice, subject to outstanding orders, minimum terms and agreed notice periods.
We may immediately suspend or terminate Services for non-payment, security risk, suspected fraud, unlawful activity, prohibited goods, repeated operational disruption, sanctions concerns or material breach.
After termination, you must pay all outstanding charges and arrange collection, transfer, disposal or continued paid storage of remaining inventory within the period we specify.
16. Changes to these Terms
We may update these Terms to reflect changes in Services, law, security, carriers or third-party platforms. Material changes will be notified through the website, dashboard or email. Continued use after the effective date constitutes acceptance where legally permitted.
17. Governing law and disputes
These Terms are governed by the laws of Spain, without prejudice to mandatory protections that may apply under other law.
The courts of Valencia, Spain will have exclusive jurisdiction over business-to-business disputes, unless mandatory law requires otherwise.
Before filing proceedings, the parties will attempt in good faith to resolve the dispute through written notice and commercial discussion.
18. Contact
Questions about these Terms may be sent to hello@crateflo.com.